Contact

Write to info@mykairo.app. A person answers, in English or Spanish, usually the same day or the next one; weekends and holidays take longer. There is no chat widget and no call centre: we would rather answer well than answer fast.

Before you write

Most questions are already answered there, and you get the answer straight away. If the problem is that something is slow or will not load, check first whether it is on our side.

Help centre · Service status

What to write about

Support

Something is broken, confusing or missing. Also if you have lost data: the trash keeps deleted items for thirty days and we take backups, so it can almost always be recovered.

Suggested subject: Support

Privacy and data

Access your data, correct it or delete your account. Both are things you do yourself in Settings: “Export my data” and “Delete my account”. Write to us if either one fails you, or if you want us to confirm nothing is left. It is your right and you do not owe us a reason.

Suggested subject: Privacy

Press

Interviews, company details, logo and screenshots. Tell us the outlet and your deadline.

Suggested subject: Press

Billing

Invoices, tax details, plan changes and cancellations. Include the email address on the account and, for a company invoice, the company name and tax number.

Suggested subject: Billing

Ideas and complaints

What you are missing, or what drives you up the wall. Tell us the problem you have, not only the solution you have in mind: there is usually a better way to solve it.

Suggested subject: Idea

Security

If you have found a flaw that affects anyone's data, write to us before posting it anywhere. We will reply, fix it and tell you when it is done.

Suggested subject: Security

What to tell us

With this we usually solve it on the first reply; without it, the first email goes on asking you for it.

What you expected to happen, and what happened instead.
Where: the part of the app (Today, a list, Settings…) and the page address if you have it.
The device and system: iPhone, Android, Mac, Windows, and the version if you know it.
The browser, or whether you have it installed on your home screen.
Whether you were online, and whether it happens every time or happened once.
A screenshot or a short video. Worth more than three paragraphs.
The email address on your account, if you are writing from a different one.

What we will never ask for

We will never ask for your password or a two-factor code, by email or anywhere else. If someone does and says they are from Kairo, they are not.

Who answers

Kairo is built by Craft Lab, SLU, registered at Calle Leonardo Da Vinci 12A, Nave 8, 03203 Elche, Alicante, España (B42627893).